This policy explains how refunds and cancellations work on AstroSolve, operated by Loopforge Labs (OPC) Private Limited. It forms part of our Terms of Service.

Wallet top-ups

Money you add to your AstroSolve wallet can only be used to pay for consultations on AstroSolve. Routine wallet withdrawals are not available. If you want to delete your account while you have a balance, you can contact customer support on WhatsApp to request a refund of your unused paid balance. You can also choose to delete your account and give up the remaining balance after reviewing and confirming the amount. Refunds are also available in the circumstances described below and where required by law.

  • Please add only the amount you expect to use for consultations.
  • Your unused balance stays in your wallet for future consultations.
  • Promotional or bonus credit (for example, extra credit added on a top-up) can only be used for consultations and cannot be withdrawn or refunded. Bonus credit is not part of your refundable paid balance.
  • Charges for consultations already provided are not normally refundable, except for incorrect charges, deficient services, or other refunds required by law.

Failed or duplicate payments

If money is debited from your account but not added to your AstroSolve wallet, we will check the payment and either complete the top-up or refund the amount in full to your original payment method. An unintended duplicate charge will be refunded to your original payment method, not converted into an additional top-up. No charges are deducted. If you do not see the amount within 3 working days, contact us with your payment reference.

Consultation charges

  • Consultations are billed per minute at the astrologer's displayed rate, only for the time the consultation is in progress.
  • If a consultation ends early for any reason, including a dropped call, a lost connection, or either party leaving, you are charged only for the time used up to that point. Time already used is not normally refunded, subject to the refund exceptions in this policy.
  • For voice consultations, time spent while the call is disconnected and reconnecting is not billed.
  • If you believe you were charged incorrectly (for example, charged for a consultation that never connected), please contact us within 7 days where possible so we can check the records while they are fresh. We will review the consultation records and refund any incorrect charge to your original payment method, or provide wallet credit if you prefer.

Consultation content and astrologer conduct

  • Astrology readings are guidance, not guaranteed predictions. A prediction not coming true does not, by itself, entitle you to a refund. This does not limit remedies for deficient or misrepresented services.
  • If an astrologer is abusive, behaves inappropriately, or breaks our guidelines during a consultation, please report it to us within 7 days where possible. We will review the complaint and provide an appropriate remedy, including a refund where due. You do not have to accept wallet credit instead of a monetary refund that you are entitled to.

Reporting an issue within 7 days helps us investigate promptly; it does not shorten your statutory rights. Nothing in this policy limits refunds or other remedies required by law.

Booking cancellations

No money is taken when you book a consultation, so cancelling before the consultation starts is free. If an astrologer does not accept or join your booking, it is cancelled or expires automatically and you are not charged.

Deleting your account

If you have unused wallet balance and want a refund before deleting your account, contact customer support on WhatsApp. Support will verify that you own the account, check the remaining paid balance and any pending payments or charges, and arrange a refund of the unused paid balance without a refund processing fee.

Refunds are returned to the original payment method. If that is not possible, support will arrange an alternative refund method after verifying ownership. We will confirm the refund amount, expected processing time, and payment reference when available. Never share your OTP, UPI PIN, card PIN, or banking password with support.

If you choose deletion while balance remains, the app will show your total wallet balance and ask you to confirm that you are giving it up. Once deleted, you cannot recover that balance by signing up again. Contact support and complete any requested refund before deletion; deletion is temporarily unavailable while a payment or refund is processing. Promotional or bonus credit is not refundable and ends when the account is deleted. Deleting your account does not waive a refund or other remedy required by law. See Delete your account for the steps.

If we suspend or close your account

If we suspend your account, your wallet balance stays in your wallet and can be used again once the suspension is lifted. You can contact support if you want to close the account and request a refund of unused paid balance. If we permanently close your account, we will refund legitimate unused paid wallet balance to your original payment method, subject to lawful holds or adjustments. Bonus credit is not refunded. Amounts disputed because of fraud, chargebacks, or misuse may be held while investigated. We will explain any hold or adjustment, how to challenge it, and provide updates on the investigation, unless the law prevents us from doing so.

Complaints

If you are not satisfied with how we handled a payment or consultation issue, contact our Grievance Officer (see Terms of Service, section 18). We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

Contact

Loopforge Labs (OPC) Private Limited
Office 501, 5th Floor, PVR's Fairview, Kismatpur Road, Bandlaguda Jagir, Hyderabad, Telangana 500086, India
Email: founder@astrosolve.co