You can delete your AstroSolve account at any time. This page explains how, and what happens to your data. AstroSolve is operated by Loopforge Labs (OPC) Private Limited.

Before you delete

  • Wallet balance: if you want a refund of unused paid balance, contact customer support on WhatsApp before deleting. You can also choose to delete your account and give up the balance; the app will show the total and ask you to confirm. Once deleted, the balance cannot be recovered by signing up again. Deletion is temporarily unavailable while a payment or refund is processing. Bonus credit is not refundable and ends on deletion. See our Refund Policy for details.
  • Active bookings: finish or cancel any active booking or consultation. Deletion is not possible while one is in progress.
  • Deletion is permanent. You can sign up again later with the same phone number, but it will be a new account with no history.

Delete in the app

  1. If you want a refund, contact support on WhatsApp and complete it before deleting. Otherwise, review the balance shown in the app and confirm that you are giving it up.
  2. Open the AstroSolve app and sign in.
  3. Customers: go to the Profile tab and tap Delete account at the bottom.
    Astrologers: go to Profile, then Account, and tap Delete account.
  4. Review what will be deleted and tap Delete my account, then confirm.

Your account is deleted immediately and you are signed out on all devices.

Delete without the app

If you no longer have the app, email founder@astrosolve.co with the subject "Delete my account" and your registered mobile number. We will verify that the request comes from the account holder. If a wallet balance remains, we will tell you the amount and ask you to confirm whether you want to forfeit it or keep the account while you request a support refund. We aim to complete deletion requests within 30 days and will keep you informed if a payment or refund is processing. Deleting your account does not waive a valid refund claim.

What is deleted

  • Your name, phone number, email address, and profile photo
  • Your birth details and saved kundli charts
  • Your favourite astrologers, login sessions, and notification settings
  • For astrologers: your public profile is removed from AstroSolve

What is kept

  • Payment, wallet, and billing records are kept for 8 years for tax and accounting purposes, without your name, phone number, or email.
  • Reviews you posted remain visible without your name.
  • Call recordings are deleted 90 days after the consultation, and chat messages 1 year after the consultation.

Read our Privacy Policy for details of how we handle your data.